FAQS

1. BOOKING

 

 Download the Groovio app for the best booking experience and search for Rooted Pilates + favorite our studio! 

 

2. ARRIVAL TO CLASS:
 

• FOR YOUR FIRST CLASS: Come to class 10-15 min early to learn your settings on our reformers! We will always make suggestions but just know if you feel comfortable on the reformer we are totally good with you adjusting to your comfort level.
   

• Place your shoes, bags, and items in the baskets on the shelves + grab your spot on a reformer
   

• Doors close 5 minutes after class time to try to keep the flow on time for all others!


 

3. SOCKS + EQUIPMENT
 

• Come barefooted (clean toesies please) or with grip socks. Non-grip socks will not work for safety reasons!

• No need to bring mat

 

4. PARKING

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• Parallel park when able on the side of the building, by the garage door/Rooted entrance (PRAY FOR DOOR TO ARRIVE SOON 😅)

• Parking available in alleyway behind building (pull forward to metal stairs)- This alleyway wraps around both buildings and you can exit on that side!
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• MONDAYS 9:30 AM :

  • Nuckoll's Agency has trainings from 8 AM-12 PM on Mondays, so parking can be a little crazy

    • Park wherever you find parking

    • DO NOT park in the Discount Freight loading area/around the semi's in their parking lot

 

5. CANCELLATION POLICY

 

Y'all, we get it. We hate them too, lol. However, we are a small business and we have limited spots on the reformer, so this helps respect your time, our community, and our team!

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Cancellation Policy:

• 12 hour cancellation window before class

  • LATE CANCEL: Loss of class credit + $10 fee

  • NO SHOW: Loss of credit + $15 no show fee

  • SICKNESS: Please message us on Groovio (private message), email (rootedpilates417@gmail.com), or instagram for sickness or extenuating circumstances 🤍

• If we are having trouble with excessive no-shows/late cancels, we will change this to a 24 hour window. Please respect the time of all to prevent a need for a more stringent policy!

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6. MEMBERSHIPS

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• All memberships have an initial 3-month commitment period, then transition to monthly

• Classes that do not get used expire and reset each month

• Memberships begin on the date in which you purchase

• UNLIMITED MEMBERS: Access to the schedule 10 days ahead of public

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7. CLASS PACKS
 

• Class packs each have an expiration

• Any unused classes at the end of expiration are forfeited

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8. WAITLIST

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• Join the waitlist if you'd like to get in a class

• The waitlist starts as a "line" and it will notify first in line first

  • It will give you an hour to respond

• If the response time gets closer to the class time, it becomes a wait pool, meaning anyone on the waitlist has access to the class

• If the option is "leave waitlist" when you go to checkout, it means that the class is still full

• This type of waitlist prevents you from getting charged/cancel fee if you did not see that you made it in the class

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9. DO I NEED TO TAKE AN INTRO CLASS?
 

• No! Our classes are all beginner friendly. Our instructors are trained to teach to a multi-level class and will provide options for modifying up or down.

• If you feel unsure, we offer private lessons to help you gain confidence and connection to your body.​

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10. WHAT CLASSES DO YOU OFFER?
 

1. REFORMER FLOW: Your classic pilates class, adapted by each instructor to promote core connection, breath, movement in all planes, and centered movement.
    

2. REFORMER STRENGTH: Focused strength experience, with higher spring loads, weights, and modifications offered throughout.

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